A subsidiary of a french cosmetics multinational wanted to make internal adaptations that would simplify and improve employees’ daily lives and, at the same time, promote operational efficiency.

Diagnostic

In a first stage, LBC carried out an internal diagnosis in order to identify the imperative of change. This diagnostic phase, which involved approximately 60 employees in Portugal, included individual interviews with key people (at all levels of the organization), which allowed to evaluate the areas with more potential for improvement, as well as transversal workshops to deepen the relevant themes detected in the interviews, to identify the internal agents that facilitate the change, and, finally, to delineate sectoral action plans and of immediate implementation.

Implementation

In the second phase of the project, a change management plan was designed, identifying key actions to be developed, the professionals responsible for the dynamics, implementation deadlines and key performance indicators (KPIs).

The Simplify for Me concept has continued afterwards its implementation by LBC. Two years after LBC’s work was completed, the subsidiary